Frequently Asked Questions:
What are the delivery times and conditions?
Each order is prepared and shipped within 48 hours and delivered within 8 to 12 business days.
We ship all orders with a tracking number that you can use on the Track My Order page. Please note that it may take 3 to 5 days for the tracking information to be updated in the system.
Is online payment secure?
Your information is protected by SSL encryption . All payments are encrypted and secure.
How does a return or refund work?
You have 30 days after receipt to request an exchange or a refund.
Simply contact us with your order number; our team will assist you easily, without complicated procedures or hidden fees.
How do I contact Bivouacamp customer service?
Our team is available 7 days a week .
📩 contact@bivouacamp.com
Messages usually receive a response within 24 hours .
We pride ourselves on providing prompt, clear and humane follow-up to every request.
